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ASK Model: Anomalous State of Knowledge

Anomalous State of Knowledge (ASK) model is put forwarded by Nicholas J. Belkin in "Anomalous states of knowledge as a basis for information retrieval" (1980). ASK is based upon an understanding of information needs as an individual, mental state. Belkin describe ASK as "the recognition of an anomaly by the recipient in his/her state of knowledge" which can only be solved by communication, e.g. by contact with an information system.
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